much does it cost?
A: Any connection within the EuroTELEFON
network is free. If you want to connect with someone who has a
standard or mobile phone, check out our
price list for EuroTELEFON
Is there support?
A: Yes, we offer several types of assistance. First of all, the
equipment purchased from us will be pre-configured for your
EuroTELEFON network account. In addition, we will provide all
possible support by phone or via the internet to help troubleshoot
and run your hardware and software (e.g.; soft phone) needed to
maintain your EuroTELEFON account.
Q: Do I
have to buy a phone or other device?
A: No, you can use any program, named "soft phone" which can be
installed on your computer or mobile phone. Information about such
programs are available
will my phone number be?
A: Within the EuroTELEFON network you will receive an 8-digit
number beginning with "803". If you would like others outside the
EuroTELEFON network to be able to call you, we would recommend
subscribing to a DID number (a regular telecommunications number
which all systems in the world can call). It is easy to obtain such
a number by login into your web-based EuroTELEFON account using our
user panel. Customers may subscribe to
more than one DID number.
Q: Can I
use my cell/mobile with the EuroTELEFON system?
A: Yes. We can provide EuroTELEFON soft phone programs for
Windows Mobile phones, iPhone/iPod and phones running Symbian
(e.g.; Nokia) as well as all Android phones. This makes it possible
to receive and make phone calls on our network using the internet
via a WiFi or 3G/UMTS connection provided by your phone. As an
alternative, there are wireless IP phones available on the market.
Q: Can I
call a regular phone?
A: Yes, the EuroTELEFON network supports landlines (PSTN) and
cell/mobile line calls.
does it sound?
A: It depends on the codec (analog / digital converter) used
during the call. G711u codecs or G711 (often called PCM codec)
provide the best quality, which is usually at least as good as the
quality of a regular phone.
Q: How do
I get through to my account in the EuroTELEFON network?
A: If you have a DID number, anyone can get through to this
number. If you do not have a DID number, you can call the number +48
22 256-9709. Incorporate an automatic announcement
system (IVR). Please switch to the selected language (1 - English, 2
- Polish). Now you will be asked to dial any VN phone number
in the EuroTELEFON network.
Q: Can I
surf the internet while talking?
A: Yes, if the broadband connection is fast enough or has enough
bandwidth (or not too busy).
Phone- what is it?
A: SIP is the Session Internet Protocol (a protocol for
networking session connections). It is currently the most popular
standard for making voice and video calls over the Internet. The
EuroTELEFON system uses it to provide connections.
A: A broadband connection is considered to be faster than modem,
DSL, cable modem, ISDN, or T1 connections.
What is NAT?
A: NAT stands for Network Address Translation (masquerading of
addresses). It is a type of firewall that makes it difficult to
communicate over the Internet with telephone devices. Our company
uses a special system that overcomes this problem, so that
communication takes place normally.
Do I need a computer?
A: No, your computer is not needed for calling from the
EuroTELEFON network . Most of our customers find that traditional
phones are easier and more natural to use. However, since all the
functions of telephone management of your account are executed
through a web browser, it is desirable to have access to a computer.
Can I use the Mac or Linux operating systems?
A: Yes, if you want to use a computer running a "soft phone", you
may find many such programs running on these operating systems on
Do I have to buy a phone or other device?
A: No, you can use any "soft phone" program installed on your
computer. Information about such programs are available here.
Can I use a dial-up connection?
A: The minimum required bandwidth is 64 kb/s in each direction.
In addition, the connection must be stable and satisfy the QoS
standard that can transmit packets quickly enough with sound. To
check the quality of your calls, you can use a special test program
named "Ping Plotter", which can be downloaded as a trial version at
Help with Settings
Where can I purchase an account?
A: You are in the right
Where can I purchase an IP phone or other device of the same
O: At our "Toy Store". Click
I have NAT - what do I do?
A: No difference. The setup is the same as for the type of
connection without NAT.
How can I configure the system?
A: Information about the
connection is available here.
Do you provide a "quick start"?
A: Yes, Clickhere.
How to use EuroTELEFON
How do I call someone?
A: The newly established account is set according to Polish
rules, which can be changed according to user needs or his
localization. User can call us andask to set the account as he
needs. However, intialy user should dial as follows: pick up the
handset and dial the number. When dailing EuroTELEFON customers,
connect by dialing their 8-digit number VN (number within our
network), preceded by the prefix "00". The connection is free of
charge. For connections within the country, dial area code + local
number (do not dial "0" or "00" at the beginning, if you are in
Europe, nor "011" if you are in USA). For international calls dial
00 + country code + area code + number if you are in Europe, or 011
+ country code + area code + number, if you are in USA. For example,
if you are in Europe and you want to call to Germany, dial 0049...;
to the U.S. dial 001 ...; etc. Instead of dialing "00" or "011"
before the international number, you always can dial "+". This
helps, if you are using numbers form some sources, like Outlook.
Can I call from any normal phone and use my EuroTELEFON account?
A: Yes. First, enter the telephone number from which you want to
make a call on the list of authorized numbers by login into your
wed-based account Control Panel and select Accounts Call and
"Authorized caller IDs". Enter any landline or mobile number in
format like you would dial it from your country (such as
"222569700", if you are in Poland). Then, to complete a call at the
expense of your account, simply call our Warsaw access number: (+48)
222569710. An automatic system will ask you to select your language,
and then ask you to input the destination number. Please note that
each authorized person will have an unlimited opportunity to make
calls all over the world at the expense of your account. Total cost
of such connections is the connection with the number (+48)
222569710 (in Warsaw) charged by the other phone account provider,
and the cost of connection to the destination number billed to your
account in the EuroTELEFON network according to our low worldwide
Who can I call?
A: Anyone in the world. Calls can be made to traditional networks
as well as to VoIP networks (eg, FWD, IAX).
When can I call?
A: At any time of day or night.
How can I check my messages?
A: If you have a phone with the indicator "Message Waiting", it
should notify you of incoming voice messages. Some phones have a
blinking LED, others give a beep. And you can always check your
messages by dialing "# 197 " or "* 197" - Polish language, or "#
198" or "* 198" - the English language. You can also set your
account to send you an email with an information about the message.
The email can contain the message in an audio file. to do it use a
"Notification" function from your account panel.
How can I check the charge status on my account?
A: You can check the charge status of your account dialing "# 110
" or "* 110 " - Polish language, or "# 111" or "* 111 " - the
How can someone call me?
A: A EuroTELEFON customer can call other people on the network
using the VN number or anyone can call your public DID number, if
you have purchased one. Take advantage of our offer is that you can
choose a DID number from any area of Poland or/and from 70 countries
worldwide. Our web-based account access allows you to select any
public phone number (DID) available, allowing you to receive calls
from around the world, where the cost to the caller of these
countries will be calculated according to the local fare (as long as
you or your company subscribe to a number from that country). This
avoids the cost of international calls.